Assistant Manager - Operational Excellence

Job description

About KPMG:

KPMG is one of the world's leading professional services organisations — a global network of member firms operating in 153 countries offering Audit, Tax, and Advisory services to thousands of clients.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

About our team:

We are the Operational Excellence practice

We make processes frictionless and decisions effortless, in pursuit of our clients’ performance ambition

We are mix of experienced consultants, industry veterans and the brightest talent of the future

We are a growing team with a strong set of credentials and proven track record

We are committed to developing our team members as we know they in turn will help us develop

We are knowledgeable in traditional improvement techniques but have credentials for innovation (for example applying Fuzzy Cognitive Mapping to the oil and gas industry)

We work with the world-leading companies on the largest transformations

We know that the future is digital but also that our clients need help getting there

We believe that continuous improvement is the only way to make change stick

We need people with energy and enthusiasm to help us continue our growth

“Choose a job you love, and you will never have to work a day in your life.” - Confucius

What we do, and what our key services are:

Our clients choose us as we are the most accomplished people to turn their performance vision in to an operational reality. Our projects typically emphasis one or more of:

• Process Excellence
• Decision Excellence
• Performance Excellence

Projects also always consider the wider operating model and behavioural changes required to transform a business. Integral to our approach is developing client leadership, teamwork and problem solving to create a continuous improvement culture.

We work cross-functionally with colleagues from across KPMGs capabilities (including Strategy, Finance Transformation, Global Business Services, CIO Advisory, Customer and Digital) to deliver multi-disciplinary solutions, at the forefront of technology.

An Assistant Manager in the Operational Excellence team is responsible for delivering consulting work as part of a team, both alongside colleagues and clients, on complex commercial or transformational engagements.

The key services are outlined below:

Decision Excellence

• Harnessing digital so choices are informed by data and experience: identifying, designing and implementing technology and behavioural solutions to make decisions effortless.

Process Excellence

• Harnessing digital so processes run smoothly and consistently: analysing, creating, and executing technology to make processes frictionless.

Performance Excellence

• Harnessing digital so everyone can optimise business performance: assessing and instilling Performance Management into the core of an organisation.

The key enabling competencies:

1) Agile Leadership: enabling digital by leading with purpose through uncertainty
2) Hybrid Capability Building: enabling digital by evolving a cross-pollinated methodology
3) Technology Partner Ecosystem: enabling digital by forming symbiotic partnerships

As well as working in teams to deliver these solutions, Assistant Managers are also expected to:

• contribute to practice development by developing and bringing to fruition new solutions
• be involved in business development activity
• provide a broad contribution to development of the overall team and support the management team

The Person

We are seeking Operations professionals familiar with Lean, Six Sigma, Agile and digital technology, and with a taste for curiosity and problem solving.

Ideally, you have experience delivering a step change in operational performance through the implementation of digital technology.

The rapid growth of our team offers opportunity for personal development and career progression. We want to support your growth and personal balance, in a way that suits you.

Note, the first question we will ask you will be “Please give three examples of where you have support in the design or delivery of performance change”

Essential experience:

The following experience is essential for succeeding in role:

Understanding of standard improvement techniques e.g. Lean, Six Sigma
Experience being part of a team implementing large and complex business or functional transformations
Experience working as part of a team for project delivery
Experience of developing and managing project plans

Additional experience:

The following experience would be of additional value:

Knowledge of financial business cases for change and rolling out cost restructuring initiatives
Experience of change management in complex multi-business unit / multi-geography environments
Blue Chip, FTSE 100, Fortune 500 company or central Government experience
Experience designing, selecting, supporting and implementing technology solutions to drive operational performance
Developing or working with Decision Support technology (e.g. simulation modelling, predictive and prescriptive analytics, process data mining, interactive dashboards) to drive performance
Experience communicating compelling and well thought out solutions to complex problems

Key Skills:

Project management and delivery. High quality delivery
Relationship development skills with clients and colleagues Drive and resilience
Excellent communication skills (written and oral) Ability to rapidly identify issues and propose solutions, supported by data and analysis.
Excellent commercial acumen and business context. Flexibility
Broad consulting skills, including planning and delivering workshops, structured interviewing, data gathering, process mapping and analysis.

In addition, applicants should be educated to degree level or equivalent.

Location:

Depending on Client location you will be required to travel and work away from home for periods of time and will need to be willing to demonstrate flexibility.

The role will be based in Canary Wharf, London.