Technical Sales Support Engineer

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE South Europe, Middle East and Africa is one of KONE's five area organizations. The local leadership team is responsible for implementing KONE strategy in the area.

We are looking for

A Technical Sales Support Specialist to provide highly developed specialist advice to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. He/she takes ownership of the order handling process in terms of prospecting/tendering/defining specifications, details, traffic calculations, dimensions, CAD- and lay-out drawings and estimation of installation and delivery times and costs. He/she answers customer’s technical questions and supports the salesperson with technical issues.

You are a manager who takes personal responsibility for decisions and actions, with self-confidence in own ability to carry out a task or a job. We value your commitment to our clearly defined procedures and guidelines in work and focus on detail when dealing with routine work.
•Customer contact for technical questions
•Provides technical and costing support for the sales process
•Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
•Accountable for solution engineering
•Ensure that the proposed solution fulfils the codes, regulations and safety requirements
•Accountable for solution engineering
•Organize the order documentation and order confirmation
•Manage the drawing and related documents

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

We expect you to have a Bachelor’s degree in Engineering and prior working experience in KONE Engineering standards, procedures, systems and tools.
Proficiency in written and spoken English
Excellent technical understanding of product and service solutions that meet the customer expectations