Seafreight Export Customer Service Section Leader

Job description

Seafreight Export Customer Service Section Leader

Ningbo

Job description

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you have worked in a large customer service team, and wish to develop your leadership skills, this is a golden opportunity to join our team in Ningbo.

In this role, you will focus on a portfolio of customers, and ensure your team provides the highest level of service to our customers at all times.

We are interested in results-driven individuals with a customer-focused mind set to lead our young and dynamic team. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!

Your tasks and responsibilities

·  Ensure the team delivers seamless customer experience with clear focus on service and retention
·  Ensure export bookings and all system entry requirements are timely and accurate
·  Ensure all tasks are completed according to SOP and KPIs
·  Responsible for the recruitment and development of your team
·  Liaise with all parties to ensure loading and export clearance tasks are completed

Your skills and experience

To be considered, you should have at least 2 years of experience in freight forwarding and customer service. You will have a proven track record in driving performance in an environment where there is a high volume of daily tasks. You have excellent telephone skills and make customers feel comfortable talking to you.

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

For enquiries on this role

Vivian Sun

Talent Resourcing Specialist
Kuehne + Nagel Ningbo Branch
Tel: About Kuehne + Nagel

With over 76,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req37838

Desired profile

Seafreight Export Customer Service Section Leader

Ningbo

Job description

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you have worked in a large customer service team, and wish to develop your leadership skills, this is a golden opportunity to join our team in Ningbo.

In this role, you will focus on a portfolio of customers, and ensure your team provides the highest level of service to our customers at all times.

We are interested in results-driven individuals with a customer-focused mind set to lead our young and dynamic team. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!

Your tasks and responsibilities

·  Ensure the team delivers seamless customer experience with clear focus on service and retention
·  Ensure export bookings and all system entry requirements are timely and accurate
·  Ensure all tasks are completed according to SOP and KPIs
·  Responsible for the recruitment and development of your team
·  Liaise with all parties to ensure loading and export clearance tasks are completed



To be considered, you should have at least 2 years of experience in freight forwarding and customer service. You will have a proven track record in driving performance in an environment where there is a high volume of daily tasks. You have excellent telephone skills and make customers feel comfortable talking to you.

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

For enquiries on this role

Vivian Sun

Talent Resourcing Specialist
Kuehne + Nagel Ningbo Branch
Tel: About Kuehne + Nagel

With over 76,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req37838