Seafreight Export Customer Service
How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you wish to further develop your career in a large organisation, this is an excellent opportunity to join our team in Shanghai.
In this role, you will work with a team to service a dedicated portfolio of customers, ensuring all data entry and financial management tasks are timely and accurate.
We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!
Your tasks and responsibilities
· Accept export bookings and complete all system entry requirements timely and accurately
· Ensure all tasks are completed according to SOP(standard operating procedure) and KPIs(key performance indicators)
· Liaise with all parties to ensure loading and export clearance tasks are completed on time
· Deliver the highest levels of customer experience with focus on service and retention
Your skills and experience
To be considered, you should have a good understanding of export procedures and freight forwarding knowledge. You have good telephone skills and has a customer-focused mindset.
Good reasons to join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues
across the world.
Talent Acquisition Specialist
Interested parties, please complete your Job Application via KN Careers. Please note that any of your personal data provided through the Job Application Process will be used for recruitment purposes only.
With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
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Reference Number: req36436