Sea Logistics Import Customer Service

Job description

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our sea logistics import customer service team works closely with customers and customs brokers to ensure unloading and import clearances are executed on schedule. If you wish to further develop your career in an innovative and growth-oriented organisation, this is an excellent opportunity to join our team in Shanghai.

Your Role

In this role, you will lead the import customer service team via the Section Leaders and ensure the highest level of service is rendered to our customers at all times.

Your Responsibilities

·  Manage Section Leaders in monitoring of KPIs and relevant reporting requirements
·  Responsible for the forwarding sub-ledger (FSL)
·  Ensure all tasks are completed according to SOP and KPIs
·  Responsible for the recruitment and development of your team
·  Drive business development and growth for the team
·  Lead continuous improvement initiatives to improve overall efficiency

Your Skills and Experiences

To be successful, you will need a good track record in leadership experience in terms of performance management and timely problem solving. You will demonstrate a customer focus mindset and strong knowledge of sea logistics operations.

Good Reasons to Join

We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!","industry":"Logistics","datePosted":"2020-12-03T00:00:00.000Z