Sea Logistics Customer Care Specialist

Job description

Come join the Sea Logistics Customer Care team in our Chicago branch.

Your Role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

-Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
-Shipment Management Qualification and entry of Customer orders into Operational process
-Complaint Management
-Support Customer Development & Maintenance
-Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
-Profit Maximization – avoid additional costs & expenses due to internal service failure
-Financial Excellence & Development
-Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
-Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
-Customer onboarding: Inclusion and transfer of customer requirements into KN systems (Business & Customer profile)
-Customer Data Management: Maintenance and integration of customer data in the KN Systems
-Customer Relationship Management: Knowledge Exchange with Sales
-Establishing and building Customer relationships (Sales support)
-Reporting (refining and reviewing Customer requested reports generated from KN Systems)
-Care & Follow up on first orders & document Customer Feedback
-Actively participate in regular KN Team community based activities
-Self-Development
-Have fun & stay engaged

Your Skills and Experiences

-    Candidates should have 3 years freight forwarding experience, ideally in Sea Imports
-    Knowledge of Kuehne + Nagel in-house systems (CIEL, ACON, KNLogin) an advantage
-    Ability to work on own initiative and as part of a team
-    To be prepared to learn all aspects of the team’s work with desire and ability to provide cover and assistance on a regular basis
-    Ability to work efficiently and accurately
-    Excellent communication skills
-    Customer focus with proactive attitude
-    Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment","industry":"Logistics","datePosted":"2020-11-20T00:00:00.000Z