Operational Care Specialist - Industrial Placement

Job description

Want to take your first steps into the Logistics industry? Join us and get to grips with how an Air Logistics operation works during a one year industrial placement.

Your Role

This is a one-year placement starting in September 2021. As part of this placement, you will start your journey as part of the London Operational Care Centre. Therefore, you will go straight to the heartbeat of our operation learning how to move cargo across the globe. After about 6 month of being in the role, we will include you in some project work focused around process optimisation, automation and digital solutions.

Your Responsibilities

·  Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer cargo
·  Manage operational tasks through Business Process Automation tools (BPA) and all related features
·  Review and ensure alignment of shipping instructions including clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
·  Immediately report problems, operational disputes or discrepancies to your team leader
·  Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered  
·  Initiate and resolve any rate or performance discrepancies
·  Support new customer implementations with systems setup, WI creation (if necessary)
·  Engage in regular communication with the customer care locations, revenue care centre and carriers, building strong relationships

Your Skills and Experiences

·  A passion for logistics
·  Ability to communicate effectively
·  High degree of organisational & administrative and self-motivation
·  Entrepreneurial thinking and action (cost sensitive, value focused, ownership, customer orientation)
·  Hardworking and committed, a willingness to learn
·  Ability to work on own initiative
·  A good team player
·  Flexible, excellent IT skills

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary with 25 days holiday and life assurance. If successful, the company will support any ongoing training. You will also have the opportunity to benefit from our Route2Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services. Those who are successful in our industrial placements may also be fast-tracked to our graduate scheme in the following year.","industry":"Logistics","datePosted":"2020-11-30T00:00:00.000Z