Intermodal Rail Customer Service

Job description

When faced with transportation challenges such as congested roads or ports, customers depend on Kuehne + Nagel to provide a combination of cost-saving solutions to move their goods around the world. If you wish to be part of a small and international team, this is an excellent opportunity to shape your career.

Your Role

In this role, you will be responsible for all intermodal rail related tasks for both inbound and outbound. You are the expert coordinator, working with all parties to ensure a seamless customer experience.

Your Responsibilities

·  Accept all intermodal bookings and ensure system entries are accurate and completed on time
·  Deliver the highest level of customer experience with focus on service and retention
·  Implement and follow customer SOP and KPI at all times
·  Liaise with rail agents and monitor key milestones
·  Partner sales team to follow up on leads for rail related business and participate in customer visits

Your Skills and Experiences

To be considered, you should have minimum 2 years of freight forwarding experience, and ideally some sales or intermodal exposure. You are customer-oriented and calm in the face of challenges. You also have excellent communication skills, especially in engaging telephone conversations.

Good Reasons to Join

We are looking for service-oriented individuals who display a strong understanding of import and export procedures. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!","industry":"Logistics","datePosted":"2020-07-27T00:00:00.000Z