Import Coordinator

Job description

As the Coordinator Operational Care Center (OCC) you are responsible to manage all day-to-day activities for the transportation of goods, including Pharmaceutical products and dangerous goods, from port of destination to final consignee.

Your Role

Your responsibility is to communicate with Seafreight carriers, co-loaders, trucker, customs brokers and other vendors as well as Customer Care teams across Canada. You will provide solutions in case of any discrepancies, holds or delays in the movements of goods and will communicate with the Customer Care locations. You ensure neutrality and high quality across all Canadian branches.

Your Responsibilities

- Responsible to ensure the smooth flow of the movement of shipments, resolving any discrepancies in the movement
- Arrange for transport/ shipping documentation and oversee the scheduling and dispatching of goods and monitoring movement of goods
- Arrange delivery to final destination or handover to 3rd parties
- Communicate and coordinate with Seafreight carriers, co-loaders, truckers, customs brokers and other service providers
- Arrange rush cheque payments and collect COD payments
- Data entry and ensuring data quality
- Work closely with the Customer Care Locations and notify in case of holds, delays and deviations
- Resolve problems and provide ongoing support
- Monitor holds or discrepancies in the movement of goods
- Proactive response to service issues
- Arrange for insurance coverage for cargo
- Gathering of claim documents and facts if claims is involved

- Follow policies, procedures and standards to ensure compliance with all regulations pertaining to Pharmaceutical and Dangerous Goods products.

- Ensure 100% compliance on Code of Conduct
- Other duties may be assigned by the Company

Your Skills and Experiences

- Administrative / data entry experience required
- 2 years’ experience in the Freight forwarding, logistics, transportation industry experience is preferred

- Advanced computer skills, including full proficiency with Microsoft Office Suite required
- Operational and market expertise of sea freight product / environment as well as incoterms and payment terms
- Certified in CIFFA, CITT or equivalent is preferred

- High School Diploma or Degree/Diploma in International Business, Finance, Transportation, Logistics is preferred

- Very good communications and interpersonal skills - Very strong organizational and time management skills - Problem resolution   - Proven ability to work well both independently and as part of a team required
- Network and relationship building with internal and external customers 
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