Export Operator - Pharma

Job description

Job Title: Export Operator - Pharma
Location: London
GB07824


Your tasks and responsibilities

·  Handling and coordination of airfreight (Export/Import) shipments – end to end responsibility.

·  Follow guidelines and implement standard operation procedures, defined and issued by management.

·  Building strong customer relationships and ensure that customer requirements are met.
·  Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.

·  Create shipping guidelines (SOPs/work instructions/customer profiles) and input data into KN system.

·  Damage reporting/Claim reporting .

·  Supporting the operational team in daily activities and in industry related questions / requirements.

·  Supporting the sales team in gaining, retaining and implementation of clients

·  Maximise profitability on all files handled.

·  To ensure all files are invoiced correct and in a timely manner (arrange quotation set up - SSC).

·  To ensure cost accruals are made correctly to increase/improve FSL auto closing.

·  To ensure files are (C2K) route map compliant in order to improve customer KPIs.

·  Performing general office duties.

Your skills and experience

·  Airfreight experience / operational knowledge.

·  Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge .

·  Ability to work to demanding deadlines.

·  Performing general office duties.

·  Customer service - excellent telephone manner and communication skills.

·  Computer literate – Microsoft word & Excel.

·  Ability to work on own initiative and as part of a team is essential.

·  Sound Educational background.

·  Excellent organisational/time management skills.

·  Knowledge of Impatex Customs (Import).

With more than 74,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com

Desired profile

Job Title: Export Operator - Pharma
Location: London
GB07824


Your tasks and responsibilities

·  Handling and coordination of airfreight (Export/Import) shipments – end to end responsibility.

·  Follow guidelines and implement standard operation procedures, defined and issued by management.

·  Building strong customer relationships and ensure that customer requirements are met.
·  Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.

·  Create shipping guidelines (SOPs/work instructions/customer profiles) and input data into KN system.

·  Damage reporting/Claim reporting .

·  Supporting the operational team in daily activities and in industry related questions / requirements.

·  Supporting the sales team in gaining, retaining and implementation of clients

·  Maximise profitability on all files handled.

·  To ensure all files are invoiced correct and in a timely manner (arrange quotation set up - SSC).

·  To ensure cost accruals are made correctly to increase/improve FSL auto closing.

·  To ensure files are (C2K) route map compliant in order to improve customer KPIs.

·  Performing general office duties.

Your skills and experience

·  Airfreight experience / operational knowledge.

·  Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge .

·  Ability to work to demanding deadlines.

·  Performing general office duties.

·  Customer service - excellent telephone manner and communication skills.

·  Computer literate – Microsoft word & Excel.

·  Ability to work on own initiative and as part of a team is essential.

·  Sound Educational background.

·  Excellent organisational/time management skills.

·  Knowledge of Impatex Customs (Import).

With more than 74,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com