Customer Service - Seafreight (Xiamen, Siming)
How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you wish to further develop your career in a large organization, this is an excellent opportunity to join our team in Xiamen.
In this role, you will work with a team to service a dedicated portfolio of customers, ensuring all data entry and financial management tasks are timely and accurate.
We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!
Your tasks and responsibilities
· Accept export bookings and complete all system entry requirements timely and accurately
· Ensure all tasks are completed according to SOP and KPIs
· Liaise with all parties to ensure loading and export clearance tasks are completed on time
· Deliver the highest levels of customer experience with focus on service and retention
Your skills and experience
To be considered, you should have a good understanding of export procedures and freight forwarding knowledge. You have good telephone skills and has a customer-focused mindset.
Good reasons to join
We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.
For enquiries on this role
Human Resources Manager
About Kuehne + Nagel
With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
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Reference Number: req40111