Customer Service Representative
Mississauga, Canada Marketing
Job description
We are looking for a Customer Service Representative for our site in Mississauga on Edwards Blvd.
Your Role
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Your Responsibilities
· Respond knowledgeably and courteously to incoming calls and customer inquiries
· Communicate with carriers
· Communicate with customer and customer suppliers
· Provide updates on order inquiries
· Responsible for managing claims and investigation flow ups
· Assist other Customer Service Representatives in daily tasks
· Manage Service KPI’s and reporting metrics
· Expedite rush order requests and follow up
· General administration task in supporting shipment document flow
· Work on and execute tasks on customer systems
· Manage order exceptions to last minute customer requirements
· Promotes safe work environment and support EHS policies
· Work with Supervisor and Management team to enhance service levels
· Coordinate shipments additional shipments with transport department
· Ability to manage high call and business process volumes
· Coordinate / data input details for client KPIs around transport services
· Pursue continuous improvement initiatives to drive increased productivity and service levels
· Other duties as assigned
Your Skills and Experiences
· High School and/or College diploma preferred
· 2+ years experience in customer service
· Excellent customer service experience
· Excellent communication skills (both oral and written)
· Effective communication and interpersonal skills with the ability to actively listen
· Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
· Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
· Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
· Must able to work morning and afternoon shifts