Offers “Kn Portal”

Expires soon HSBC

Customer Service Representative

  • Guangzhou, 中华人民共和国
  • Marketing

Job description

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

· To provide a consistently satisfied & accurate customer service over phone to the bank's potential/existing customers
· Well handling general enquiries and providing adequate/suitable banking products/solutions
· To proactively acquire potential customers for all sales departments via various sales referral generating activities in way of inbound enquiry / cross-selling and outbound telesales program
· To comply with all relevant laws, rules and codes with which the business has to comply
· Adapt to shift arrangement

Ideal candidate profile

Qualifications :

·  College education and above
·  1 year customer services related working experience
·  PC Knowledge especially in spreadsheet reports, HUB, CTW/OBO
·  Fluent Spoken English Cantonese and Putonghua
·  A pleasant sounding voice, logical thinking and presentation
·  Solid phone service/selling skill and proactive working attitude will be a must