Customer Service Representative

Job description

Customer Service Representative

Cranbury, NJ USA

Job description

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it's customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your tasks and responsibilities

The Customer Service Representative
(CSR) is Kuehne & Nagel's primary contact for any customer. The CSR is responsible for intercepting faxed
or scanned orders, keying orders in to system, conducting follow up phone calls
to requestors. The CSR is responsible
for all communication between the various departments within KN and it's
customers and, therefore must exercise the highest quality of phone
etiquette. Requires a high degree of
quantifiable and qualifiable results with regard to accurate, complete, and
timely response to internal and external DC's reporting.

Duties
and Responsibilities:

·
Processes orders for material or merchandise
received by mail, fax, e-mail, EDI or telephone from customer or company
employee.

·
Compiles,
sorts and verifies accuracy of data to be entered.

·
Examines records such as bills,
computer printouts, bills of lading, and related documents and correspondence
and Informs customer of unit prices, shipping dates, anticipated delays and any
additional information needed by customer using mail, e-mail or telephone.

·
Enters
order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.

·
Confers with warehouse, or common
carrier personnel to expedite or trace missing or delayed shipments.

·
Compiles statistics and prepares various
reports for management.

·
Investigates overdue and damaged
shipments or shortages in shipments for customers and/or common carriers.

·
Analyzes complaints concerning billing
or service rendered, referring complaints of service failures to designated departments
for investigation, updating customers on a timely basis.

·
Provides back up support for all
accounts other than primary.

Your skills and experience

Knowledge of:

·
Windows
based order entry system.

·
Minimum
of 2 years' experience in customer service.

Skills and/or
Experience:

·
Ability
to successfully communicate – both verbal and written

·
Intermediate
skills in MS Word and Excel

·
AS400
experience or any WMS experience helpful

·
Proficient
Data Entry Skills

·
Ability
to follow through and provide excellent customer service

·
Ability
to efficiently solve problems

·
Ability
to establish priorities and accomplish multiple tasks

·
Must
be organized

Working Environment:

Office
environment

Special
Requirements:

Pre employment background screening

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req36780

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.

Desired profile

Customer Service Representative

Cranbury, NJ USA

Job description

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it's customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your tasks and responsibilities

The Customer Service Representative
(CSR) is Kuehne & Nagel's primary contact for any customer. The CSR is responsible for intercepting faxed
or scanned orders, keying orders in to system, conducting follow up phone calls
to requestors. The CSR is responsible
for all communication between the various departments within KN and it's
customers and, therefore must exercise the highest quality of phone
etiquette. Requires a high degree of
quantifiable and qualifiable results with regard to accurate, complete, and
timely response to internal and external DC's reporting.

Duties
and Responsibilities:

·
Processes orders for material or merchandise
received by mail, fax, e-mail, EDI or telephone from customer or company
employee.

·
Compiles,
sorts and verifies accuracy of data to be entered.

·
Examines records such as bills,
computer printouts, bills of lading, and related documents and correspondence
and Informs customer of unit prices, shipping dates, anticipated delays and any
additional information needed by customer using mail, e-mail or telephone.

·
Enters
order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.

·
Confers with warehouse, or common
carrier personnel to expedite or trace missing or delayed shipments.

·
Compiles statistics and prepares various
reports for management.

·
Investigates overdue and damaged
shipments or shortages in shipments for customers and/or common carriers.

·
Analyzes complaints concerning billing
or service rendered, referring complaints of service failures to designated departments
for investigation, updating customers on a timely basis.

·
Provides back up support for all
accounts other than primary.



Knowledge of:

·
Windows
based order entry system.

·
Minimum
of 2 years' experience in customer service.

Skills and/or
Experience:

·
Ability
to successfully communicate – both verbal and written

·
Intermediate
skills in MS Word and Excel

·
AS400
experience or any WMS experience helpful

·
Proficient
Data Entry Skills

·
Ability
to follow through and provide excellent customer service

·
Ability
to efficiently solve problems

·
Ability
to establish priorities and accomplish multiple tasks

·
Must
be organized

Working Environment:

Office
environment

Special
Requirements:

Pre employment background screening

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req36780

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.