Customer Service Operator
Korea, Republic Of
The role of CUSTOMER SERVICE OPERATOR will be responsible for high level of customer service at all times and ensure quick and correct resolutions of customer issues and complaints.
Your tasks and responsibilities
+ To provide first level, front line communication to clients
+ To liaise with sales team in order to understand customers’ needs and expectations
+ To arrange bookings as per customers’ requirements
+ To ensure all documentation processing is performed according to client requirements
in an accurate and timely manner
+ To ensure customer quotations are available and review selling and buying rates to maximize GP
+ To issue invoices to customers accurately in line with agreed rates and quotations
+ To assure proper information updated into internal/external systems
+ To maintain excellent relationships with customers
+ To support with internal staff whenever
+ To perform other duties and additional tasks as assigned
Your skills and experience
+ Native fluency in Korean is required
+ Good command of written and spoken English
+ At least 3 year of forwarding import experience preferred
+ In depth knowledge of air/sea freight import procedures
+ Dynamic personality and service-oriented
+ Independent and able to work in a fast-paced environment
+ Good organizational skills and proactive working manner
+ Good Communication skills – Verbal, Written and Telephone Skills
+ Bachelor's Degree in Economics and Logistics related preferred
+ Proficient in Microsoft office products – Outlook, World, Excel, PowerPoint
Good reasons to join
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.
Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
Do you have any questions?
Please contact Human Resources department of Kuehne+Nagel Ltd.
Contact : Email :
With over 74,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Lean more >> kncareers.com
Reference Number :req39499