Offers “Kn Portal”

Expires soon Kn Portal

Client Services Representative

  • Internship
  • Auckland, NEW ZEALAND
  • Sales

Job description

Calling all Customer Service Super Stars! Ready for a new challenge? We have an exciting vacancy in our Client Services department where staff take ownership of customer profiles and handle the import seafreight process end to end.

Your Role

 Manage your own portfolio of customers  Drive customer service excellence  Monitor all steps to ensure a smooth supply chain process  Work with a supportive and fun team This is a fantastic opportunity for someone who loves to take real ownership of their work and customer portfolio. This critical role sits within a large Client Services team and is a key point of contact for our clients. In this role, you will become an extension of your client’s business, providing logistics, support, advice and professional assistance to achieve desired results.

Your Responsibilities

·  Liaising with overseas agents, 3rd party carriers/ freight forwarders with regards to order placement, bookings, co-ordination, monitoring & timely delivery
·  Building long term relationships with customers (internal & external) and regulatory bodies (this may include offsite customer visits)
·  Providing customers with up to date information on shipments
·  Liaising with regulatory bodies to ensure compliance with documentation and process
·  Accurate and timely registration/ invoicing/ closing of import seafreight files, milestones and workflow for your portfolio

Your Skills and Experiences

·  A minimum of 2 years freight forwarding experience
·  Exposure to Customer Services & Import Seafreight Operations process within a freight forwarding environment
·  Sound technology literacy, specifically the Microsoft suite
·  Strong organisational skill including the ability to prioritise tasks, effective time management, a high level of accuracy & speed relative to data entry
·  Excellent communication skills both written and verbal
·  Ability to think outside the square and solve problems
·  A positive work ethic and a commitment to ups-killing
·  Must have a valid NZ drivers license and own transport ","industry":"Logistics

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