Sales Support Specialist

Description de l'offre

Mission

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion

Working along with the sales team on delivering customer service excellence

Ensuring compliance with sales business policies

Key Responsibilities

· Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
· Managing order flow from order acquisition to order entry in compliance with agreed trade terms
· Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
· Managing backorders ensuring a clean sheet
· Managing goods returns in compliance with agreed trade terms
· Acting as customer’s first point of contact in case of commercial, logistics, product claims
· Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
· Issuing sales/customer-related reporting to the benefit of both sales team and customer
· Implementing and enhancing customer service-related procedures, processes and systems
· Participating to ad hoc sales-related activities and/or projects

Profil recherché

Qualifications :

Requirements

·  3+ years of work experience in a B2B customer service environment
·  Experience with SAP implementation of advantage
·  German native
·  Fluent English and French
·  Good working knowledge of Office Pack (Excel, Power Point, Word)
·  SAP experience will be considered as a plus

Competencies

·  Analytic skills
·  Team player
·  Customer-oriented
·  Problem solving
·  Negotiation-oriented
·  Focus on results
·  Self-motivated
·  Passion and enthusiasm
·  Curiosity and innovation
·  Clear and open communication
·  Trustworthy