Sales Consultant

Description de l'offre

Role Objectives:

· To reach exceptional standards of excellence in customer service.
· To assist each customer with the goal of obtaining and maintaining loyalty to both the store and the brand.

Key Responsibilities:

· To develop and maintain good product knowledge and provide excellent customer service.
· An understanding of current products, trends and collections and ensuring that customers are informed and aware.
· To replenish stock and maintain high standards of merchandise and product presentation.
· Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
· Keep up to date with customer requirements and operating procedures.
· Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
· To ensure that all procedures and policies are understood. To carry out work according to those standards.
· Personal appearance and presentation must be strictly in line with company standards.
· Adheres to Security and Health and Safety regulations.
· Opening & closing the Store according the needs of the business, in line with Company security rules.
· To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Profil recherché

Qualifications :

Skills Required:

·  A minimum of three years experience in a similar role
·  Experience in a customer service role with face-to-face customer contact
·  Ability to adapt to frequent change and a high pressure environment
·  Ability to initiate contact and communication
·  Motivated by being a team player with a common goal
·  Excellent communication skills

Performance Indicators:

·  Meeting with individual and group targets
·  Mystery shop results
·  Sales per transaction
·  UPT - Unit Per Transaction
·  APT - Average Price Per Transaction
·  Cross Selling
·  CRM - Tickets Linked to Customers