Sales Assistant M/W
CDI Paris (Paris) Ventes
Description de l'offre
Reporting to the Store Manager, your duties are to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your responsabilities are:
• To develop and maintain good product knowledge and provide excellent customer service.
• An understanding of current products, trends and collections and ensuring that customers are informed and aware.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Keep up to date with customer requirements and operating procedures.
• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
• To ensure that all procedures and policies are understood. To carry out work according to those standards.
• Personal appearance and presentation must be strictly in line with company standards.
• Adheres to Security and Health and Safety regulations.
• Opening & closing the Store according the needs of the business, in line with Company security rules.
• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Assistant role.
Profil recherché
Skills and Experience Required :
• A minimum of three years experience in a similar role with a luxury brand
• Experience in a customer service role with face-to-face customer contact
• You have your own customer file and you have a highly developed product and fashion sense.
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Your English is fluent and ideally you also speak a second language well.
Person Specifications :
• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
• Able to work in fast paced environments
• A strong team player and considerate of colleagues