Runner, Gucci - Costa Mesa South Coast Plaza
Costa Mesa (Orange County) Sales
Job description
Role Mission
The Runner is responsible for partnering with the sales staff throughout the entire selling ceremony. The Runner is to act as a liaison between the sales staff and the stock room, to assist in pulling product, to avoid the client being left on the floor without service.
Key Accountabilities
• Providing excellent service while assisting the selling team and clients throughout the selling ceremony
• Welcoming clients and directing them to an available Sales Associate or Selling Supervisor
• Assisting the sales staff in pulling different styles and sizes from stock
• Ensure all product is presented to the Sales Associate and the client following Luxury Pillars guidelines
• Pull and replace product within the back of house following stock standards
• Work with the cashier to identify returned product for ticketing to be placed back into stock
• Communicate with the stock team to bring new product to the sales floor and identify low inventory to communicate to the managers
• Assist Sales Associates in preparing for VIG client appointments, preparing consignments and closing transactions
• Offering refreshments to the client following the Luxury Pillars guidelines
• Packing and providing support during payment process
Desired profile
Qualifications :
Job Requirements
• At least 2 years of experience in luxury retail or hospitality
• Excellent interpersonal and communication skills
• Strong understanding of Customer Service Needs and Priorities
• Strong attention to detail and ability to multitask
EOE M/D/F/V