BOTTEGA VENETA - Global Clienteling Specialist

Descrizione dell'offerta

Summary

Job Description

About us

Steeped in the traditions of Italian craftsmanship, Bottega Veneta has set a new standard for luxury since it was founded in Vicenza, in the Veneto region of Italy, in 1966. The rich history of the Veneto is a deeply intrinsic part of brand—with the art, culture and beauty of Venice at its heart. The brand’s most recognizable signature is intrecciato, the handwoven leather introduced in 1975, which is still used in both iconic bags, such the Cabat tote and Veneta hobo, as well as in new styles. The house’s core philosophy embraces individuality as expressed in discreet luxury goods made without overt logos.

We are currently seeking a Global Clienteling Specialist who will report to the Global Clienteling Manager as part of our dynamic team in Milan.

Your opportunity

The role, located within the Global CRM team, will be central in supporting the Global Clienteling Manager, in implementing the global strategy by ensuring training, follow-up and tracking of all actions and helping to promote and share a customer centric mindset within the retail network worldwide.

How you will contribute

·  Ensure the execution of the Global Clienteling program and share best practices to boost the customer experience
·  Develop periodical Clienteling Campaigns to support the key products, in alignment with merchandising calendar
·  Work with the regions in the implementation of experiences dedicated to the Bottega Veneta VICs to reward them and delight them, in line with the global VIC and gifting strategy
·  Support in the management of the partnerships created to recruit new prospects to enrich the existing client database
·  Support in the management of the clienteling digital tools (iCB and Luce) together with BV BI Team and Kering to ensure that all Business needs are implemented in a timely manner and fully deployed through to store (including update of manuals and training materials)
·  Monitor the performance and KPI’s of all clienteling activities, running ad hoc analyses and reports
·  Communicate with the regions and manage local CRM requests related to local campaigns to implement

Who you are

·  Direct experience of 2 - 3 years in a similar role, preferably in a Luxury Environment (Fashion, Jewellery, Hotellerie) but not mandatory
·  Experience and understanding of the luxury business and what competitors are doing
·  Direct experience in one to one clienteling and CRM contact strategy activities
·  A Customer driven orientation with a passion for retail and an omnichannel approach
·  Attention to detail, effective communication, natural empathy with the ability to work both autonomously and within a team environment.
·  Ability to copywrite one to one communications to the final customer (letters, telephone scripts etc)
·  Flexibility and adaptability
·  Fluent English essential
·  Strong PC (Excel, Word, PowerPoint) and analytical skills
·  Experience of Salesforce Marketing Cloud a benefit but not mandatory 

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Job Type
Regular

Start Date
2019-05-01

Schedule
Full time

Organization
B.V. SERVIZI S.R.L.