Assistant Store Director, Selfridges Womens Ready to Wear

Job description

ASSISTANT STORE DIRECTOR

MISSION

As the Assistant Store Director you will lead your team of Sales Associates by example and coach them to success, whilst driving the store sales targets and delivering KPI's. Reporting directly to the Store Director, the Assistant Store Director is an ambassador of the brand and will partner closely with the Store Director to ensure alignment in the managerial approach for the store. The Assistant Store Director is responsible for promoting brand engagement to clients in order to achieve the quantitative and qualitative goals of the store.

MAIN RESPONSIBILITIES

Business Developer:

· Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, maintaining the highest customer service levels, and operational activities within the store
· Actively support the sales team with selling to VICs
· Analyse results, verifying daily, weekly, monthly activities and setting up yearly assessments
· Support the Store Director in reporting all the relevant information to the Headquarters and ensure to share the information with the staff
· Know and monitor the business environment including local competition and communicate relevant information to the Staff
· Keep the sales team updated on their KPIs and offer them the necessary support to achieve them

Talent Leader and Developer:

· Support the Store Director with the identification, attraction, development and retention of top talent
· Foster and maintain a positive work environment through open communication in order to motivate and engage the team
· Partner with the Store Director on handling sensitive employee relations topics
· Support the Store Director in coordinating: Morning Briefing, one to one meetings
· Motivate, coach and challenge your team on a daily basis
· Assist the Store Director with training and developing the sales team on the operational aspects of the business
· Champion professional growth and training of the staff through a mentoring approach and share the development plans with the Store Director and Operations Manager

Brand Promoter:

· Promote the culture of the brand internally and externally
· Build a network who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clients
· Supervise sales to ensure customer satisfaction, engagement and that the qualitative standards required by our brand are maintained
· Oversee the clientelling approach of the sales team, whilst following brand guidelines
· Ensure the store atmosphere upholds brand image
· Maintain team behaviours and store appearance that are consistent with the standard of Saint Laurent service, image and values
· Manage delicate situations regarding customer complaints and ensure the overall sales processes are dealt with accordingly

Process Manager:

· Ensure that all the processes are in compliance with legal, safety and internal requirements
· Ensure the correct development of the Golden Rules in the store: stock / inventory, golden rules, etc.
· Challenge current processes to ensure efficiency and effectiveness
· Supervise warehouse stock and verify that it is in line with the store's sales potential, by liaising with Merchandising Retail Director accordingly

Desired profile

Qualifications :

PROFILE

·  At least 3+ years of experience within a managerial position
·  Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
·  Significant experience in the sale of luxury goods or retail
·  Adaptable, transparent, dynamic and curios in your approach
·  High sensitivity to customer experience, engagement and loyalty
·  Exceptional persuasiveness and interpersonal skills
·  Attention to detail and highly organised
·  Willingness to be involved in an innovative projects
·  Efficiency in Microsoft Works (Word, Excel, PowerPoint)