Delivery Service Ambassador

Job description

Job Type

Customer Service

Location

Cambridge

Partnership Level

10

Closing Date

25/01/2021

Vacancy Type

Permanent

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Salary

£9.90 - £11.68

Salary Frequency

Hourly

Hours of Work

Various full time hours of work across seven days to include early starts, late finishes, evenings and weekends.

Description

This role is key to the e-commerce function in shops. Attention to detail is a must, as you will be responsible for ensuring a safe and legal operation. You will be a role model for customer service, using your coaching skills to support partners in delivering an excellent experience, providing timely feedback to aid in their personal development. You will be focused on ensuring customers get the items they want on time through overseeing the picking operation, be the first point of contact for customer queries in store, using your initiative to resolve queries and put the customer at the centre of decision making.

Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply.

Duties and Responsibilities

You’ll be customer centric, supporting partners in delivering an efficient e-commerce operation and an excellent customer experience. Working closely with your people managers, you’ll create a proactive working environment, with a culture of continuous learning.

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