50831402 - Intern (m/f/d) for Marketing-Customer & Product Support

Job description

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 180-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. With 74.000 employees worldwide, we achieve a total net sales and revenues of more than 37 billion USD.

 

With currently 3000 employees, the John Deere factory in Mannheim has been Germany’s largest manufacturer and exporter of agricultural tractors for more than 50 years. The production programme for the worldwide market includes 27 different basic models (70 to 185kW (95 to 250hp)) in different versions and with numerous options. The Mannheim factory accounts for two-thirds of Germany’s total tractor production.

 

Our Customer and Product Support Department is looking for an

Intern (m/f/d)

interested in Customer Support processes and a productive Customer Experience Management for the period of 6 month.

With this internship you will have the opportunity to get an extensive insight into the daily-work in and globally-operating organization. Due to your involvement in on-going projects, we make sure that you gain important expertise and practical project experience. At the end of your internship you receive feedback for your personal development from us. 

Do you want to discover diverse facets of a globally successful producer of agricultural machinery and to get to know its organization and processes?

 

Your Responsibilities:

• Analysis of customer feedback provided via our Customer Experience surveys and identification of the biggest improvement potentials
• Support of projects to improve Customer Support processes to enhance better Customer Experience
• Compilation of presentations to provide insights to branches, factories and senior management
• Assisting in an international work environment

 

What Skills you need:

• Solid language skills in English and ideally German
• Proficient in MS Excel and PowerPoint
• High level of interest in forward-looking service concepts
• Good understanding of end customer needs and expectations (Ag and Turf)
• Team oriented, open minded and independent working style

John Deere offers students:

• Working in an international environment
• Creative space in projects
• 35 hours per week
• 50% discount at the cafeteria
• Interns meet
• Public transport connections
 

We look forward to your online-application with complete documents attached:
• Examination and study regulations or regulations for practical semesters that tell that you do a mandatory internship
• Information about period of time (study regulations)
• Curriculum vitae
• Current overview of grades
• relevant certificates
 

We wish you good luck with your application!

  

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