Facilities Support

Job description

We are looking for a Facilities Coordinator for our Integrated Facilities Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location: Stockholm

Role Purpose

The Facility Coordinator (FC) functions as the professional who assists the RFM in ensuring JLL IFM contract delivery. The FC is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable. 

Responsibilities

The FC is directly accountable for the following typical activities:

·  Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
·  Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
·  Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
·  Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
·  Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
·  Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed time frames/KPI/SLA’s
·  Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.
·  Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
·  Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
·  Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Facebook Health & Safety Manager.
·  Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that JLL post room functions are delivered in a timely efficient and customer orientated fashion in alignment with FB Shipping
·  Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
·  Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
·  Adds value in terms of delivery and innovation
·  Proactively manages spend and budget locally in line with JLL/FB policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc as applicable

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

·  Proven track record in the management of hard services, preferably self-delivered engineering services contracts
·  Proven track record of managing office cleaning, preferably BICS experience
·  Proven ability to build and maintain strong Client relationships
·  Experience in financial management and budgeting while identifying cost savings/avoidance
·  Advanced Microsoft Office experience (Excel, Word, Outlook) required.
·  Excellent written and oral communication skills, including presentation and negotiation skills
·  Ability to manage multiple projects and priorities
·  Ability to network at all levels within the organization
·  Flexibility and adaptability to changing business requirements is a perquisite for this role
·  Ability to display initiative, confidence and professionalism in all dealings
·  Must be prepared to be on call and work out of normal working hours where applicable
·  Experience
·  Minimum five years’ experience delivering combined services facilities management contract in a client site.
·  Degree qualified, preferably in property, facilities operations or engineering.
·  Drive to meet deadlines, manage time effectively and work in a pressurized fast paced Environment
·  Experience working in a creative /social media environment would be beneficial Proven track record in terms of people management and team leadership skills
·  Must be able to demonstrate flexibility with a ‘can do attitude’

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.