Offers “Jll”

13 days agoJll

Experience Ambassador

  • Navi Mumbai, India
  • Marketing

Job description

Competencies

·  Excellent communication skills.
·  Strong customer service drive.
·  Outstanding problem solving skills.
·  Able to work flexible hours.
·  Quick learner and ability to motivate self.
·  Proven working experience as a guest relation Executive.
·  Confidently able to present to clients.
·  Hands-on experience in using visitor management software and MS office. 
·  Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery    

·  Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
·  Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
·  Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
·  Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
·  Ensure Accenture specific processes/manuals is followed
·  Visitor admission is properly authorized
·  Maintained visitor log book and book taxis if required
·  Assisting with special needs for visitors with disabilities.
·  Ensuring basic cleanliness of lobby, lifts and public area.
·  Ensure the laptop details are scanned and check for Govt. ID’s.
·  Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
·  Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
·  Client safety and security protocols are followed
·  Daily reconciliation & shredding of daily badges.
·  Participate in Emergency Evacuation procedures including crisis management and business continuity.

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