Concierge Service Agent

Job description

The Concierge Service Agent will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate the employee and guest needs.  The role is client facing and the will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.

Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager.

Key Responsibilities

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Standing and greeting/ provide support for guests, visitors, and employees ​

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Issue temporary badges

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Building/Campus/Area information center

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Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

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Organizes and maintains lobby / front desk areas

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Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.  Submit work orders through appropriate channels.

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Assists with the coordination and scheduling of office/building maintenance activities including luggage storage lost & found an umbrella management

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Works collaboratively within the facility management and transportation team

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Anticipates and responds to the Client’s needs and concerns

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Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

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Additional job duties, as requested

Qualifications

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High school diploma or general education degree (GED);

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2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.

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Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

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Track record of initiative, integrity and good judgment

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Highly collaborative with strong interpersonal skills.

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Excellent verbal and written communication skills with the ability to communicate professionally.

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Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds ​

· 
Proficient skills in Microsoft Office Suite (Excel, ​Word, PowerPoint, Visio, Outlook, and Access).

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