STRADIVARIUS CARDIFF SALES ASSISTANT AND CASHIER FULL TIME AND PART TIME

Job description

Job Title

SALES ASSISTANT

Report To

DEPUTY MANAGER / RESPONSIBLE

Purpose

To support store objectives by delivering excellent service in line with Zara customer service standards and to ensure the effective maintenance of designated sections

Key Responsibilities

·  Ensure that customers receive a quality service either face to face or over the telephone by adhering to the 6 minimums of customer service

·  Maintain responsibility for one or several sections of the store as instructed by your manager

·  Ensure standards on the shop floor are maintained in line with company guidelines

·  Ensure the shop floor is replenished throughout the day by completing 24's every hour or when instructed by the manager

·  Ensure effective communication with the management team at all times

·  Continually develop stock knowledge and promotions throughout the store

·  Maintain excellent standards in the stockroom and ensure all product is placed in casio order

·  All hanging stock must be on plastic hangers in stockroom and wooden hangers on shop floor

·  Be available for cashiers should they request help

·  Ensure delivery days are completed to the required standard and new stock is available for replenishment on shop floor before the store opens

·  Comply with all health and safety and loss prevention guidelines

·  Complete other tasks as necessary to support the overall store

·  Ensure availability for every Japanese meeting 10 minutes prior to start of shift

Experience and Qualifications

·  Previous fashion retail experience and/or excellent customer service experience

Person Profile

·  Love/and or passion for fashion

·  Articulate and good communication skills

·  Energetic & Enthusiastic

·  Good interpersonal skills

·  Strong initiative & self motivation

·  Ability to work independently and as part of a team

·  Ability to work under pressure

·  Flexibility to work varied hours including nights, weekends and holidays

·  To maintain good standards in personal presentation in order to represent the image of the brand.

Job Title

CASHIER

Report To

HEAD CASHIER

Purpose

To support store objectives and Head Cashier by delivering excellent service at the cash desk and on the shop floor in line with Zara customer service standards.

Key Responsibilities

·  Ensure availability for every Japanese meeting 10 minutes prior to start of shift

·  Ensure that customers receive a quality service either face to face or over the telephone by adhering to the 6 minimums of customer service

·  Ensure complete efficiency when following procedures for processing sale, exchange and refund transactions at the cash desk.

·  Investigate and resolve discrepancies with support from Head Cashier

·  Ensure complete efficiency when following opening and closing cash desk procedures.

·  Assist with stock take preparation and processing when required.

·  Maintain an organised and tidy cash desk at all times.

·  Provide till reports throughout the day to managers and staff when required.

·  Provide any photocopying and organise faxes being sent and received on a daily basis in line with the Head Cashiers procedures.

·  Process stationary and bag order in absence of Head Cashier

·  Ensure standards on the shop floor are maintained in line with company guidelines when not required on the cash desk

·  Ensure effective communication with the management team at all times

·  Continually develop stock knowledge and promotions throughout the store

·  All hanging stock must be on plastic hangers in stockroom and wooden hangers on shop floor

·  Ensure delivery days are completed to the required standard and new stock is available for replenishment on shop floor before the store opens

·  Comply with all health and safety and loss prevention guidelines

·  Complete other tasks as necessary to support the overall store

Experience and Qualifications

·  Previous fashion retail experience and/or excellent customer service experience

·  Previous cash handling experience desirable.

Person Profile

·  Strong numerate and literacy skills

·  Ability to work under pressure

·  Articulate and good communication skills

·  Energetic & Enthusiastic

·  Good interpersonal skills

·  Strong initiative & self motivation

·  Ability to work independently and as part of a team

·  Ability to work under pressure

·  Flexibility to work varied hours including nights, weekends and holidays

·  Passion for fashion

·  To maintain good standards in personal presentation in order to represent the image of the brand.