购物体验经理 - Panyu Store

Job description

About the job

ABOUT THE JOB To contribute to an inspiring and joyful shopping experience for all visitors and customers. This includes in particular:

·  Understanding customers' emotional needs and translating them into implemented commercial solutions.
·  Securing the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
·  Using customer insights to improve customer satisfaction.
YOUR ASSIGNMENT Your tasks will include

·  Contribute to the creation and operational implementation of the local customer relations' action plan.
·  Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
·  Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
·  Create the emotional conditions for a positive meeting with visitors and customers.
·  Implement the "ways to shop" in your unit.
·  Provide a family-friendly environment that converts more visitors to happy customers.
·  Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
·  Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those.
·  Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
·  Support proactively with customer insights to generate business and functional improvements
YOUR PROFILE Your knowledge, skills and experience include:

JOB-SPECIFIC KNOWLEDGE

·  Solid understanding of all aspects of the home-to-home shopping experience, especially within the payment process.
·  Cost and budget management.
·  Proven leadership knowledge in a people-centric organisation.
·  Talent management, i.e. development, succession.
·  Change management.
·  IKEA Brand, IKEA culture and values.
·  Local customer insights, including sources.
·  Knowledge of working methods according to work focus.
·  Legal requirements and third-party contracts. MOTIVATION

·  Be passionate about customers and act to ensure a positive shopping experience.
·  The IKEA values truly reflect personal values.
·  Passionate about leading business through people.
·  Enjoy working in a fast-paced and future-oriented environment.
·  Passionate about home furnishing, peoples' life at home and the IKEA range of products and services. CAPABILITIES

·  Ability to work independently and reliably on agreed working methods.
·  Good communication, negotiation and influencing skills.
·  Ability to find solutions to customer and operational issues.
·  Good attention to detail by being at tentative, persistent, structured and accurate.
·  Very perceptive with the ability to implement solutions quickly.

Job ID

277393BR

Removal Date

22/06/2017