Customer Relations Officer (Perm Part-Time) - IKEA - Tampines - Wizbii

Customer Relations Officer (Perm Part-Time)

  • Par IKEA
  • Northeast (Singapore)
  • Hôtellerie / Restauration / Tourisme

Description de l'offre

About the job


Reporting to the Easy-Buying Manager, you work with the team to provide a positive customer-serviced experience for our customers.

Your tasks will include:

·  You ensure that after-sales service is provided in positive and efficient manner.
·  You handle customer complaints, exchange and returns claims and ensure the articles in the merchandise pick up are handle over correctly to customers.
·  You listen to our customers' concerns attentively and offer solutions to customers' issues.
·  You record information about returns accurately onto the systems and assist in general housekeeping of the work area
·  You work with the department to ensure the department goals and action plans and implemented and follow up. YOUR PROFILE
Your knowledge, skills and experience include:
·  You are a team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set.
·  You have a warm personality with strong interpersonal and communication skills.
·  You are able to remain calm and controlled when faced with customers in stressful situations.
·  You are able to work in an extremely face-paced environment and skilled at multi-tasking and be able to deliver within the deadlines.
·  You have basic knowledge of PC
·  You can commit to work on a 10-20 contractual hours per week and able to work on weekend and public holidays GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

"We will use the information you have provided to us in your CV to assess your application and your suitability for employment with us. In the event your application is not shortlisted, we would like to keep a copy of your CV in case there are any other opportunities that may arise in the future for which we think you may be suitable and for our own administration and statistical analysis purposes. For the avoidance of doubt, we will retain your CV for a period of one (1) year and thereafter, we will destroy your CV."

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À propos de IKEA

L’histoire débute en 1943 avec la création d’IKEA par Ingvar Kampard. Entreprise suédoise, IKEA est spécialiste dans la conception et la vente de mobilier en kit ou prêt à poser. Initialement centrée autour de la vente d’objets tels que des stylos, des cadres photos ou des nappes, c’est en 1948 que les meubles font leur apparition. Le premier magasin IKEA ouvre ses portes en 1958 en Suède. Aujourd’hui, acteur mondial présent dans plus de 40 pays, le groupe réalise 27 milliards d’euros de vente et emploie 139 000 personnes. Son siège social est basé au Pays-Bas.

En France, l’enseigne compte 29 magasins et prévoit l’ouverture prochaine de 3 magasins d’ici 2016. Au total, IKEA France estime à terme le nombre de magasins sur le territoire français à 40 voire 50. La philosophie de l'enseigne repose sur la production de produits uniques de qualité à des prix accessibles via une vaste gamme de produits d’ameublement esthétiques et fonctionnels. 

265 jobs disponibles chez IKEA

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