Customer Contact Centre Specialist (Social Media), IKEA Malaysia

Job description

About the job

About the job

We want to fill this position with a social media savvy and customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.

Your assignment

·  You will be responsible for the engagement and management of our social media platforms through effective use of resources to support the IKEA stores in Singapore.
·  You engage with customers across the different social media channels, and are proactive and helpful at all times.
·  You must have a good understanding of the IKEA tone of voice, identify with the brand values we wish to deliver, and also participate actively in the community as a guide.
·  You also must build a strong partnership with other departments such as Sales and Marketing.

Your profile

·  You have at least 2 years of experience in a customer interaction-based role.
·  Understand the nature & impact of social media and technology on a company’s brand, and are comfortable in interacting with customers through these new channels, including Facebook and instant messaging.
·  Enjoy interacting with people from all walks of life, writes well, and are able to communicate effectively in English.
·  You are a problem-solver, build trustful relationships, and respond to situations quickly and calmly.
·  You know your business processes and how the users and customers perceive their situation, as well as have a high ability to prioritise and make business and customers’ needs known.

Please apply via IKEA job page latest by 26 July 2018

Additional Information :

Please apply via IKEA job page latest by 26 July 2018

Job ID

322420BR

Removal Date

29/09/2018