Click here for job details>Customer Service Leader

Job description

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About the job

Aboutthejob"> YOUR ASSIGNMENT Your tasks will include:
· Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area
· Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience
· Understands and recognizes coworker contribution through customer feedback surveys and team recognition
· Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions
· Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed
· Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently
· Secures accurate money handling and oversees money handling security routines YOUR PROFILE Your knowledge, skills and experience include:
· 3 years leadership experience
· Retail sales experience preferred
· Associate’s Degree preferred GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

328966BR

Removal Date

09/17/2018