Sales Coordinator - Crowne Plaza Milwaukee West

Job description

Description

About us

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

·  Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
·  Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
·  Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day

Coordinate services for clients and in-house guest and provide administrative and sales support for the department.

FINANCIAL RETURNS

·  Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. 

PEOPLE

·  Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

GUEST EXPERIENCE

·  Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

RESPONSIBLE BUSINESS

·  Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
·  May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. 
·  Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
What we need from you

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.  Some College preferred.  Must speak fluent English. 

This job requires ability to perform the following:

·  Frequently standing up and moving about the facility
·  Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
·  Communicating with customers, employees, and third parties
·  Use a keyboard to generate correspondence, reports, etc.
·  Handling objects, products and computer equipment

Other:

·  Communication skills are utilized a significant amount of time when interacting with clients and guests.
·  Reading and writing abilities are utilized often.
·  Basic math skills are used frequently.
·  May be required to work nights, weekends, and/or holidays.
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans