Operations Manager

Job description

Description

About us

“At the heart of every great stay is a great host.”

At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

Whether you’re in a rush and need something fast or want to take your time over your welcome treat after a long journey, it’s all good. Eat, sleep and everything in between. Cosy bedding, invigorating showers and great food and drink available 24/7 (either in the restaurant, bar or your room) are standard here. Plus, there’s fast Wi-Fi everywhere and your room has all the charging points you need for your devices. For every occasion, meetings, entertaining clients, writing up a report in your room or grabbing a coffee as you catch up with emails in the bar – whatever work has in store, we work around you. We’re here to make sure you have everything you need to get the best out of the day.

Part of the IHG ® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world’s largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.

We’re looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you’ll be right at home at voco™. Start a different kind of career as part of IHG’s family of 17 global brands and 5,500+ hotels around the world.

Be Thoughtful: We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re hosts our guests can always count on.

Be Natural: We’re genuine, natural hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make it memorable: We’re hosts who share our local knowledge and personal recommendations to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.

About voco™ The Hague

A modernist urban home for the overseas explorer: voco™ The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague.

Based in the Royal Quarter, this beautiful former bank building has the city’s shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min.

Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities.

Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With 2 boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.

Your day to day

The Operations Manager is responsible for the daily operations of voco™ The Hague including the rooms departments, food & beverage areas, technical services and the overall safety & security within the premises. In this role you will assist in providing day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. You work closely together with your teams to develop and implement property wide and departmental strategies and act as the General Manager in her absence.  Guest and employee satisfaction are two of your priorities. You make sure guests are provided with quality service while maximizing overall revenue and productivity to achieve financial goals of the hotel. In this position, you report to the General Manager and you are part of the Strategic Leadership team to propose and decide on the strategy of the voco™ The Hague.

You are responsible for:

·  Setting up the hotel operations and working with your team to continuously develop and implement operational strategies in all departments by emphasizing on the implementation of voco™ brand standards.
·  Driving & maximizing guests’ satisfaction. Making sure guests are provided with quality service while maximizing room revenue and productivity to achieve financial goals of the hotel.
·  Developing and guiding managers and colleagues to make sure all individuals can be the best version of their selves. Improving their performance through coaching & feedback and create performance and development goals. 
·  Driving results and consistently deliver & inspire others by leading by example.
·  Creating and ensuring a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
·  Working with the Strategic Leadership team to develop the strategic plan and departmental budgets. Ensuring that revenue, reputation and market share goals are achieved, and results are monitored.
·  Developing awareness and reputation of voco™ The Hague, Ultramarijn & Botanica in the local community.
·  Building strong relationships with key business leaders, officials and representatives of the local community.
·  Understanding current trends to continuously improve our offerings and operations.
·  Promoting teamwork and lifestyle service through daily communication and coordination with other teams.  
·  Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences. 
·  Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. 

 

What we need from you

·  Passion for hospitality
·  Three years of management experience in a high-level operations role within a hospitality environment.
·  Strong organizational, task-management, leadership, creativity and presentation skills.
·  Pro-active attitude and eye for detail with a natural drive for continuous improvement.
·  A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco ™
·  Excellent communication skills in Dutch and in English. Another language is always a plus.
What we offer

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide.What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because voco™ The Hague belongs to the IHG® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 5500 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to voco™ The Hague and IHG and we'll make sure you'll have room to be yourself.