Junior Business Travel Sales Manager - IC Buckhead Atlanta Hotel

Job description

Description

About us

At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·  Be charming by being approachable, having confidence and showing respect.
·  Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.
·  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Our Hotel:

InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith. Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.

Visit our website at: http://www.intercontinentalatlanta.com

Your day to day

Develop business through direct sales solicitation for an assigned territory or market segment(s).  

Duties and Responsibilities

FINANCIAL RETURNS

·  Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.
·  Actively prospect and qualify new business.  
·  Achieve personal and team goals as assigned.
·  Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
·  May assist in developing and implementing sales plans.  May also participate in the annual budgeting and planning process.

PEOPLE

·  Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.
·  Arrange and conduct special events, site inspections, and off-site presentations for potential clients.  Entertain clients in accordance with established company and hotel policies and guidelines.
·  Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
·  Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  

GUEST EXPERIENCE

·  Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
·  Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
·  Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  
·  Interact with outside contacts:
·  Guests – to ensure their total satisfaction
·  Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business
·  Other contacts as needed (Professional organizations, community groups)

RESPONSIBLE BUSINESS

·  Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
·  Perform other duties as assigned.
·  May serve as “manager on duty” as required.
What we need from you

QUALIFICATIONS AND REQUIREMENTS

Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred.  Prior hotel sales experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Frequently  standing up or moving within and outside of the facility
·  Carrying or lifting items weighing up to 25 pounds
·  Handling objects

Other:

·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training
·  Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
·  Problem solving, reasoning, motivating, organizational and training abilities are used often.
·  Ability to travel to attend workshops, tradeshows, conventions, etc.
·  May require a valid Driver’s License.