Houseperson - IHG Army Hotels - Fort Bragg

Job description

Description

About us

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas.  Deliver and retrieve items requested by guests and housekeeping staff.

Your day to day

DUTIES AND RESPONSIBLITIES:

·  Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
·  Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
·  Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
·  Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
·  Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
·  Report to supervisor needed repairs or unsafe conditions.
·  Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
·  Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
·  Promote teamwork and quality service through daily communication and coordination with other departments.
·  May collect newspaper and other items for recycling. 
·  May regularly assist with deep cleaning projects.
·  May assist with other duties as assigned.

 

What we need from you

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred.

 

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling,

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often when reading assignments and completing checklists.
·  May be required to work nights, weekends, and/or holidays.

 

Work Area:  Housekeeping areas, guest corridors, service elevators