Guest Service Agent - InterContinental Sanctuary Cove Resort

Job description

Description

About us

At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

 

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

 

Join us as a casual Guest Service Agent at the InterContinental Sanctuary Cove Resort. You will have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who is passionate about creating great guest experiences and wants to add value in an environment that will allow them to discover new and innovative products and ways of working within a global brand.

Your day to day

Reporting to the Front Office Manager, you will be passionate about creating great guest experiences and want to add value in an environment that will allow you to discover new and innovative products and ways of working within a global brand.

 

You will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable.

 

You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office team and in partnership with the Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times. 

What we need from you

Ideally, you’ll have previous experience as a Guest Service Agent or at least one years’ experience in a Front Office Team and are looking for the next challenge in your career. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable.

 

You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster. You must hold a current Australian driver’s license and also meet the legal requirements to work in this country.

What we offer

IHG are more than just great placea to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

 

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.