Franchise Hotel - Executive Housekeeper - Hotel Indigo Birmingham Five Points S - UAB

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

Hotel Indigo Birmingham UAB is seeking a dynamic individual to join our Management Team.

You have a proven record in housekeeping. Your passion for the people on your team and the impact they have on guest care fuels your day. You have a natural way with people and a constructive approach to resolving issues. Your keen attention to detail and knack for juggling ensures a comfortable environment for guests and safety for your productive team. You strive for the most efficient way to complete tasks safely and enjoy sharing what you know. If you're up for the challenge, this position may be a great opportunity for you!

 

Your day to day

Our hotel Indigo is a 63 room boutique hotel.

The Director of Housekeeping is responsible for the daily operation of the Housekeeping and Laundry Departments necessary to maintain the hotel and it's public spaces to the highest standards.

·  Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
·  Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
·  Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
·  Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
·  Manage finances of housekeeping operations including budget, forecasts and inventory.
·  Provide staffing, training, counseling and performance reviews for the housekeeping department.
·  Ensure employees understand expectations and parameters.
·  Comply with all hotel policies, procedures and standards of operation.
·  Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
·  Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
·  Capital budget; perform any additional tasks or projects as required.
·  Maintain high morale, good work environment, and sense of professionalism and guide the staff to increase productivity.
What we need from you
·  Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
·  Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
·  Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
·  Supervise the linen inventory
·  Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
·  Manage finances of housekeeping operations including budget, forecasts and inventory.
·  Provide staffing, training, counseling and performance reviews for the housekeeping department.
·  Ensure employees understand expectations and parameters.
·  Comply with all hotel policies, procedures and standards of operation.
·  Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
·  Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
·  Capital budget; perform any additional tasks or projects as required.
·  Maintain high morale, good work environment, and sense of professionalism and guide the staff to increase productivity.
What we offer
·  High school diploma or equivalent
·  Experience in managing a hotel housekeeping department
·  Minimum of 2 years Supervisory/Management experience
·  Proficient in Microsoft Office