We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerDo you see yourself as an Executive Assistant Manager at Intercontinental Dar Al Iman Hotel in Madinah?When you’re a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are. Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger.Intercontinental Dar Al Iman hotel in Madinah is considered one of the best branded hotels with a fabulous location in the courtyard of the Prophet's Mosque, close to shopping arcades and a commercial center. The hotel is just 20 minutes drive from Madinah International Airport. The majority of the 278 spacious deluxe guest rooms enjoy enviable views of the prophet’s mosque.The spacious variable suites offer many choices to meet all guest’s needs. For those guests requiring self-contained accommodation or extra space for a family, Intercontinental Dar Al Iman Hotel has 46 spacious elegantly furnished VIP apartments. Most of them have a spectacular view of the Prophet’s Mosque with multiple choices.Rothana Restaurant – serving international and oriental cuisine. At the weekends it features special theme dinner buffets.Tea lounge – Wherein you find the solidarity taste and the preferred variety from the all flavors of team and coffee with light snacks.Take away coffee lounge – offers a variety of delights to take away for the outside visitors.Al Huda Lounge – is an ideal venue for conferences or banquets, providing for banquets accommodating up to 250 guests in a theatre style and up to 60 delegates in a boardroom set-up for smaller meetings, conferences or seminars.The hotel has also a 24-hour room service, outside catering, same day laundry and dry-cleaning service, airport meet and assist service, internet facilities, money exchange, and car parking up to 100 cars and a fully equipped business center.
Your day to day
JOB OVERVIEWAs an Executive Assistant Manager, you’ll provide leadership direction to the hotel by maximizing financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards and building awareness of the hotel and the brand in the local community. You may need to act as the General Manager in his absence.PEOPLE• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently• Recommend or initiate any HR related actions where needed • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental managementRESPONSIBLE BUSINESS • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts• Act as public relations representative to raise awareness of hotel and brand in local community• Drive team member involvement in community organisations, activities and businesses • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint• Perform other duties as assigned. May also serve as manager on dutyGUEST EXPERIENCE• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenitiesFINANCIAL • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What we need from you
A minimum of 12 years demonstrable experience in same field of hotel industry, with 4-5 years’ experience at IHG or similar capacity; preferably in Rooms or F&B in a high-level operations role or prior EAM experience or an equivalent combination of education and experience; Excellent communications skills, written & oral proficiency in English and Arabic language and excellent presentation skills and team leadership skills. Great operational knowledge to enable you leading a high performing team which requires great team leadership skills and creating the right working environment that evolve IHG Values (5 Winning Ways); Doing the right thing, Show we care, Aim Higher, Work Better Together and Celebrate Difference. Good faith in Islam as religion being located at the second holiest city in Islam Al Madinah Al Munawara is a vital sign shaping the individual’s behaviors to comply with basic rules and regulation of the sacred city as well as adherence to the cultural ethics. You need to be strong in administrational skills, time management, strategic planning thinking ahead to set future hotel plans for the best interest of IHG and Owners.
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5400 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG® and at IHG we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com