Windows / Intel Technical Support Specialist

Job description

The IBM Domestic Delivery Center in Columbia, MO is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment.

Primary Job Responsibilities
• Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides intermediate to advanced levels of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
• Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
• Team members participate in daily cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.

This position is located onsite in Columbia, MO, and no remote work is available for these roles.

Required:
·  High School Diploma/GED
·  At least 1 year experience in Systems Administration within any of the following operating support platforms: Windows
·  At least 6 months experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
·  English: Fluent
Preferred:
·  Associate's Degree/College Diploma in Information Technology
·  At least 3 years experience in Systems Administration within any of the following operating support platforms: Windows
·  At least 1 year experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
·  Basic knowledge in Agile for Services methodologies
·  Certified in Systems Administration disciplines for an operating system support platform

Auto req ID

175854BR
Required Education

High School Diploma/GED
Role ( Job Role )

Systems Administrator
State / Province

MISSOURI
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

COLUMBIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  High School Diploma/GED
·  At least 1 year experience in Systems Administration within any of the following operating support platforms: Windows
·  At least 6 months experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
·  English: Fluent
Country/Region

United States
Preferred Technical and Professional Experience

·  Associate's Degree/College Diploma in Information Technology
·  At least 3 years experience in Systems Administration within any of the following operating support platforms: Windows
·  At least 1 year experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
·  Basic knowledge in Agile for Services methodologies
·  Certified in Systems Administration disciplines for an operating system support platform
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

*
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

Yes