Do you enjoy a challenge? Do you enjoy helping others? Do you love technology? Do you enjoy creative and collaborative problem solving? If you answered Yes to any of these questions, then this position could be the perfect fit!
Provide support/services to clients: understand their business impact, troubleshooting technical problems through log analysis and give a problem resolution.
The IBM WebSphere Application Server software is a critical part of the middleware stack and is therefore a key element in today’s business of our clients. As a Technical Support Engineer you will be a part of the international team providing seamless 24x7 remote technical support for WebSphere Application Server software products on multiple Operating Systems (AIX, HP-UX, Linux, Solaris, Windows and z/OS). You will collaborate with experts across IBM to perform problem diagnosis to solve complex technical issues when working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and government. Your focus will be on a specific set of clients that require high attention and responsiveness, developing expertise in their environment and configuration. You will have opportunities to continually grow your skills and expertise through creative and collaborative problem resolution, examining source code, working with development to drive product improvements, creating test cases and developing knowledge assets to help deliver quality solutions and experiences for our clients to ensure their success. We are looking for candidates who are self-starters, quick learners, enjoy working in a challenging, fast paced collaborative environment, can flexibly prioritize work, and who have technical skills in areas such as Java, web servers, networking, security, connections to back end services (JCA, JMS, etc), and interpreting system traces and dumps. Fluent spoken and written communication in both English and Portuguese is required. Experience in WebSphere Application Server, Liberty, HTTP Server, and eXtreme Scale are preferred.
"Todas as vagas são elegíveis para pessoas com deficiência e reabilitados"
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Primary job category
(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
Is this role a commissionable/sales incentive based position?
IBM Business Group
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Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Fluent in written and spoken English
Fluent in written and spoken Portuguese
Experience in problem analysis by recreating problems and/or utilizing dumps and traces
Knowledge in Java diagnosis and debugging technologies
Preferred Technical and Professional Experience
Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
Experience in eXtreme Scale (session manager, dynamic caching, session grids, dynacache grids, high availability (HA) components)
Experience in customer support processes
Soft Skill: Solid experience to interact with clients, which also includes: Excellent verbal and written communication, effective listening, team work.
Bachelor's Degree (Graduated in TI)
Secondary Job Category
Other Product Services
Early Professional Track
Industry Early Professional
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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