Watson Health – Salesforce Administrator

Job description

The newly formed IBM Watson Health business unit is now looking for talented individuals destined to usher in the next era of healthcare. We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming healthcare and life sciences organizations in every way. New roles are being created that never existed before to meet the demands of this transformation.

Position: Salesforce Administrator
Preferred Location: Chicago, IL or Hartland, WI

Job Description:

Watson Health Imaging (“WHI”) is introducing solutions that bring the power of cognitive computing to healthcare to expand the physician's view so they have greater confidence in their diagnostic and treatment decisions for their patients. As a highly regulated manufacturer of medical devices, WHI internally develops and manages many proprietary applications within its own Quality Management System (“QMS”).

The Salesforce Administrator will be responsible for maintaining the WHI Salesforce instance and integration with other platform applications (e.g., Salesforce CPQ and Marketo). The Salesforce Administrator will participate in the design of custom objects, workflows and the overall architecture of the Salesforce instance. Additionally, the Salesforce Administrator will assist with change requests and support requests. The Salesforce Administrator will keep current on Salesforce best practices and new features that may be implemented as part of any related project.

The Salesforce Administrator will be a key focal point for Sales Operations, Sales Leadership, Finance Leadership, Client Support Leadership and other functional groups.

Essential Responsibilities:
·  Partner with other WHI Salesforce Administrator(s) and the WHI software development team to ensure timely delivery of work to business stakeholders.
·  Design, develop, test and implement solutions in Salesforce, including the design and implementation of enhancements, creation of custom objects and improvement of existing Salesforce instance architecture and workflows.
·  Implement and support integrations between WHI Salesforce and native platform applications (e.g., Salesforce CPQ and Marketo).
·  Implement and support integrations between WHI Salesforce and other enterprise applications (e.g., other IBM Salesforce orgs and the WHI ERP).
·  Maintain system & data security, integrity and confidentiality, including the handling of Personal Health Information (PHI). Work in an FDA regulated, HIPAA regulated and ISO certified environment, with an awareness of working in a quality management process driven environment.
·  Work on multiple projects simultaneously with adherence to deliverable deadlines. Prioritize and manage the same.
·  Collaborate with members of the WHI information technology team, including subject matter experts, project managers and other software developers.
·  Collaborate with end users to understand their business needs and the downstream needs of IBM clients. Must also be able to communicate with business leadership in a clear and concise manner.
·  Adhere to a self-improvement program in Salesforce administration by performing continuous research of new Salesforce feature functionalities.
Auto req ID

150131BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

ILLINOIS
Primary job category

Software Development & Support
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Watson Health
Preferred Education

Master's Degree
City / Township / Village

CHICAGO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  2-5 years of general Salesforce administration experience.
Country/Region

United States
Preferred Technical and Professional Experience

·  2-5 years of experience with the Lightning and Communities platform.
·  2-5 years of experience of Lead/Account/Opportunity management.
·  2-5 years of experience working with forecasting reports.
·  2-5 years of experience of Case and related client support management.
·  2-5 years of experience of managing asset tracking at the Account level.

Eligibility Requirements

none
Position Type

Professional
New Collar Role

No