User Researcher - IBM CIC

Job description

As a User Researcher you will be part of the Scrum Team responsible for all user research activities working closely with the client-side user researcher to build on previous evidence collected and build up user research during the Discovery phase for the new benefits system.
Activities include:
·  Identifying the user groups,
·  Driving the user research plan
·  Facilitating workshops and feeding insights into the wider team and product backlog to build a user-centric product backlog.
Auto req ID

343554BR
Required Education

Bachelor's Degree
Role ( Job Role )

Experience Consultant
State / Province

MANCHESTER
Primary job category

Consultant
Company

(1387) IBM Service Centre UK Limited
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 100% or 5 days a week (home on weekends - based on project requirements)
IBM Business Group

GBS
Preferred Education

None
City / Township / Village

Manchester
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

The following technical skills are important:
·  Experience of planning, designing and carrying out research activities with users -Proficient in a variety of user research methods including in-lab and remote usability studies, ethnographic observation, field studies, interviews, surveys, contextual inquiry and focus groups
·  Able to communicate insights to developers, designers and other stakeholders
·  Experience of working with Designers, Product Owners, Developers, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment
·  Experience of facilitating evidence-based product and design decisions
Country/Region

United Kingdom
Preferred Technical and Professional Experience

-
Eligibility Requirements

As an equal opportunities employer, we welcome applications from individuals of all backgrounds . However, in order for you to be eligible for this role, all applicants must hold a UK work permit or visa valid for a two year period prior to applying. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. For certain projects, ideally candidates will be British Nationals with a minimum of 5 years UK residency, preferably 10 years.
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

The Client Innovation Centre (CIC) is a new, innovative and exciting part of IBM. A fast-paced and dynamic business, built to deliver high-value technical services to world renowned clients. Since opening our first UK office in Leicester in Spring 2015, we've significantly grown. We currently have five UK centres, with offices in Leicester, Hursley, Thames Valley (Swindon), and the North (Preston & Newcastle), along with a group specialising in Microsoft applications. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network.
Your Life @ IBM

We are proud of our training and development opportunities. As part of the CIC, you will be welcome to undertake a multitude of training courses with an extensive range of classroom, e-learning, interactive and video courses. With our support, you will have the opportunity to acquire industry recognised qualifications, gain valuable experience with globally renowned companies and work with industry leading technologies. This will enable you to grow within our business which we support via promotion and progression opportunities.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, in order for you to be eligible for this role, all applicants must hold a UK work permit or visa valid for a two year period prior to applying. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. For certain projects, ideally candidates will be British Nationals with a minimum of 5 years UK residency.