Offers “IBM”

days ago IBM

UNIX Technical Support Specialist

  • Internship
  • Columbia (Boone)
  • IT development

Job description


The IBM Domestic Delivery Center in Columbia, MO is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment. Pager coverage and possible off-shift coverage may be required. Please note that this position is physically located in Columbia, Missouri (USA). No remote work is available, except when required by the business.
Primary Job Responsibilities:
·  Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) to high level (Level 3) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
·  Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
·  Team members participate daily in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.
Typical skills used in this Level 2/3 role include:
·  Unix
·  AIX, HP-UX, Sun/Solaris 10/11, Linux
·  SAN experience from a Server
·  Middleware
·  APARs / Security Alerts
·  Veritas clustering / HACMP / ServiceGuard
·  Virtualization
·  NIM / LPAR / HMC / Z/FS, Virtualization, Containers/LDOMs, Sparse Zone
·  Act with a sense of urgency, responsiveness, ability to work without direction and constant monitoring
Auto req ID

330878BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Systems Administrator
State / Province

MISSOURI
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Columbia
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years experience in Systems Administration within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
·  At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
·  English: Fluent
Country/Region

United States
Preferred Technical and Professional Experience

·  Basic knowledge in LEAN methodologies
·  Basic knowledge in Maximo tool
·  Certified in Systems Administration disciplines for an operating systems support platform
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.