Telecom Expense Management Analyst

Job description

The Telecom Expense Management Analyst is responsible for providing telecom expense management services to several key internal and commercial account teams. The position entails end to end responsibility for the management of Telecommunication costs, working with the vendors and clients to resolve any related issues. Key duties include management of vendor relationships, report development and analysis, and responding to customer requests.

Responsibilities include:
- To perform involve analysis to identify billing error, discrepancies and opportunities for savings.
- Investigate telecom usage charges with the help of invoices and customer service representative.
- To prepare and ensure month end activities are executed on timely basis, i.e.
(i) Prepare system charge back department journals, do relevant bill/ledger reconciliations & Telco accruals, work with Suppliers on ensuring current againg debts are resolved.
(ii) Prepare Monthly Reports as required
- Resolve Telco and business groups queries related to invoices and payments information on timely basis.
- Run and analyze reports for example other vendor billing, Pricing inconsistency, and include them in issue tracker called Audit status report.
- To liaise with Clients and Internal IBM representative during US hours and chase vendors on invoice discrepancy/disconnections notice.
- To maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
- Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects.

Auto req ID

290744BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Technical Support Professional
State / Province

SELANGOR
Primary job category

Software Development & Support
Company

(1097) IBM Global Delivery Centre (Malaysia) Sdn Bhd
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

CYBERJAYA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- Associate's Degree/College Diploma
- At lease 2 years experience in Telecommunication invoices and offering, financial process
- English: Fluent
- Mandarin is a plus to support the account.

Country/Region

Malaysia
Preferred Technical and Professional Experience

- Must posses at lease 2 years experiences in accounting (Account Receivable, Account Payable, invoicing and etc)
- Experience in working with contracts, and pricing, schedules
- Proven analytical skills
- Ability to present information to a variety of audiences.
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

-
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.