Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual.
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Role ( Job Role )
Technical Support Professional
State / Province
Primary job category
Software Development & Support
(0063) IBM India Private Limited
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Experienced POS application configuration and operation consultant or administrator
· Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ?
· Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem
Preferred Technical and Professional Experience
· client facing experience.
Secondary Job Category
Other Software Development & Support
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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