Technical Support Professional: AMS German
Internship Brașov (Brașov)
Job description
IT Service Desk Technician is an IT professional who provides technical assistance on computer systems and serves as the first contact for users who need technical assistance over the phone or email.
The IT Service Desk is intended to be a primary point of engagement and the single point of contact (SPOC) between users and an IT organization. A typical service desk manages incidents (service disruptions) and service requests (routine service-related tasks).
Some responsibilities include:
· Responsible for answering the calls and processing the emails from users
· Restoring the "normal service operation" as quickly as possible in the case of disruption
· Take steps to improve user awareness about ongoing IT issues and to promote the appropriate use of IT services, components, and resources
· Represents the single point of contact (SPOC) for authorized users
· Responsible for all SLAs in Service Desk
· Participation in all project-planned appointments
· Redirect application incidents that require further Level 2 and Level 3 support to the client or another applicable 3rd party provider
· Maintain and update 1st and 2nd level support instructions for the applications
· Follow internal procedures and processes
Requirements:
· Bachelor's Degree
· Previous experience in application support
· Technical background (studies in Computer Science – nice to have)
· Experience in 1st level support with german language(B2, C1) and/or call center (inbound & outbound projects)
· Strong interpersonal and communication skills (to be able to communicate in such a manner that is understandable to the end customer)
· Very good teamwork skills
· Logical thinker and good problem-solving skills
· English: Fluent
· German: Fluent
Auto req ID
300591BR
Required Education
Bachelor's Degree
Role ( Job Role )
Technical Support Professional
State / Province
BRASOV
Primary job category
Software Development & Support
Company
(0112) IBM Romania Srl
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
Up to 50% or 3 days a week (home on weekends - based on project requirements)
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
BRASOV
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Previous experience in networking support or application support (1 st and 2 nd level analysis)
· DB knowledge: SQL/Oracle
· English: Fluent
· German: Medium
Country/Region
Romania
Preferred Technical and Professional Experience
· Experience in technical support required.
Secondary Job Category
Other Software Development & Support
Eligibility Requirements
· English language - advanced
· German: Medium
Position Type
Early Professional
Early Professional Track
Technical Services and Solutions (GBS ONLY)
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
No
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.