Technical Support Professioanl ( Austin, TX)

Job description

As a member of the AIX Technical Support team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and develop deep technical product knowledge

The skills required for this position span communication skills, situation management skills, and technical abilities.
The number of years of experience (education or hands-on experience) will be evaluated at time of review.
The communication and technical skills required for this position include, but are not limited to: Exceptional communication skills, both verbal and written, in English
- Ability to manage multiple simultaneous complex situations
- Ability to listen to clients and understand both situational and technical issues
- Ability to create well written client facing documentation
- Technical and working background with:
- C and UNIX shell script programming
- AIX (or UNIX) operating system usage and administration
- Working knowledge of common debug tools
- Additional consideration for existing knowledge of IBM support tools and processes

The person hired for this position with work within the AIX Technical Support team based in Austin TX.

Auto req ID

183228BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

TEXAS
Primary job category

Product Services
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Systems
Preferred Education

Bachelor's Degree
City / Township / Village

AUSTIN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

The number of years of experience (education or hands-on experience) will be evaluated at time of review.
The communication and technical skills required for this position include, but are not limited to: Exceptional communication skills, both verbal and written, in English
- Ability to manage multiple simultaneous complex situations
- Ability to listen to clients and understand both situational and technical issues
- Ability to create well written client facing documentation
- Technical and working background with:
- C and UNIX shell script programming
- AIX (or UNIX) operating system usage and administration
- Working knowledge of common debug tools
- Additional consideration for existing knowledge of IBM support tools and processes
Country/Region

United States
Preferred Technical and Professional Experience

• Experience in Technical Support/Help Desk environment is highly preferred.
·  Background in DB2 and Tivoli
Secondary Job Category

Other Product Services
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire