Technical Support Professioanl ( Austin, TX)
Austin (Travis) Bachelor's Degree IT development
Job description
As a member of the AIX Technical Support team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and develop deep technical product knowledge
The skills required for this position span communication skills, situation management skills, and technical abilities.
The number of years of experience (education or hands-on experience) will be evaluated at time of review.
The communication and technical skills required for this position include, but are not limited to: Exceptional communication skills, both verbal and written, in English
- Ability to manage multiple simultaneous complex situations
- Ability to listen to clients and understand both situational and technical issues
- Ability to create well written client facing documentation
- Technical and working background with:
- C and UNIX shell script programming
- AIX (or UNIX) operating system usage and administration
- Working knowledge of common debug tools
- Additional consideration for existing knowledge of IBM support tools and processes
The person hired for this position with work within the AIX Technical Support team based in Austin TX.
Auto req ID
183228BR
Required Education
Bachelor's Degree
Role ( Job Role )
Technical Support Representative
State / Province
TEXAS
Primary job category
Product Services
Company
(0147) International Business Machines Corporation
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
Up to 10% or 1 day a week
IBM Business Group
Systems
Preferred Education
Bachelor's Degree
City / Township / Village
AUSTIN
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
The number of years of experience (education or hands-on experience) will be evaluated at time of review.
The communication and technical skills required for this position include, but are not limited to: Exceptional communication skills, both verbal and written, in English
- Ability to manage multiple simultaneous complex situations
- Ability to listen to clients and understand both situational and technical issues
- Ability to create well written client facing documentation
- Technical and working background with:
- C and UNIX shell script programming
- AIX (or UNIX) operating system usage and administration
- Working knowledge of common debug tools
- Additional consideration for existing knowledge of IBM support tools and processes
Country/Region
United States
Preferred Technical and Professional Experience
• Experience in Technical Support/Help Desk environment is highly preferred.
· Background in DB2 and Tivoli
Secondary Job Category
Other Product Services
Eligibility Requirements
None
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire