Systems Engineer

Job description

This role is onsite in one the these three locations: NYC, NY, Armonk, NY or Southbury, CT.

IBM is seeking an experienced lead senior engineer that has a passion for delivering operational excellence while managing one of the largest centralized deployments of Windows 10 in the world. We are looking for someone who take our operational posture to the next level, enabling data-driven decision making and proactive responsiveness to expertly deliver world class services to our end users.

What will you do?
·  Oversee the development, deployment, and performance of the configurations, applications, and services we deliver to the over 300,000 Windows 10 workstations we support using Microsoft-based MDM and federated identity solutions.
·  Ensure we have visibility, metrics and alerting on every service and every script running in our environment and deliver relevant dashboards for consumption for administrators, architects, and executive leadership, using tools including, but not limited to, NewRelic, PagerDuty, ELK, SQL, and Grafana.
·  Communicate and partner with adjacent organizations and senior level stakeholders, both inside and outside of IBM as well as present the state of our program to executive leadership.
·  Make certain that all services and components are clearly documented and implement effective change management to mitigate risk.
·  Responsible for the health of our Service Now queue including driving issues to resolution, identify issue trends, and finding root cause of the problems.
·  Recommend process improvement optimization for incoming workload and escalating problems where appropriate.
·  Provide technical leadership of junior to mid-level systems engineers as a member of an Agile team and play the role of a coach, teacher and mentor.
What skills would help you succeed in this role?
·  Deep knowledge in the area of deploying, configuring, maintaining, and administering Windows Desktop operating systems and applications at the level of a Microsoft Certified Enterprise Administrator Expert or an MCSE: Mobility.
·  The ability to automate tasks and processes using various scripting and programming languages, such as PowerShell, Python, Batch, and Shell on Windows and Linux machines.
·  The ability to ingest, store, and manipulate data from various sources into SQL and NoSQL databases and present such data into relevant and meaningful dashboards on Business Intelligence tools.
·  The ability to tactfully communicate information to decision makers through polished presentations.
·  An understanding of cloud architecture, API services, web technologies, and container orchestration that allows you to deploy, monitor and scale containerized applications on public and private clouds.
·  A working knowledge of the various technologies and trends that our team interacts with, including but not limited to IP Networking, DNS, Identity and Access Management, Modern Authentication Protocols (SAML, OIDC, OAuth2.0), Federation, Certificate Based Authentication, and DevOps practices and tooling.
·  The passion for professional and technical growth that can show itself through continuous learning, training and certification.
Where can you perform this role?
·  We are hiring out of our Manhattan (NY), Armonk (NY), Southbury (CT) offices.
·  There will be expectations to periodically visit the other sites.
IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
CIODEM20

Auto req ID

316087BR
Required Education

High School Diploma/GED
Role ( Job Role )

Infrastructure Specialist
State / Province

CONNECTICUT
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

SOUTHBURY
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  A minimum of 3 years' experience as a systems engineer
·  Demonstrated experience automating tasks and processes using various scripting and programming languages, such as PowerShell, Python, Batch, and Shell on Windows and Linux machines.
·  Experience in cloud architecture, API services, web technologies, and container orchestration

Preferred Technical and Professional Experience

·  Experience on an agile development team
Secondary Job Category

Services Specialist
Eligibility Requirements

*None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM's IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.