Systems Administrator: Distributed Backup Recovery

Job description

Location: Columbia, MO. Unfortunately, we are not able to offer relocation assistance at this time.

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities :
·  Meet ITAR US Persons
·  Required training: ITAR Certification, RS Common Account training (include HIPAA and Security Awareness), B&R Global Process
·  Meet customer specific background checks
·  Provide Technical Support for global customers and partners (e-mail, phone calls, ticket updates)
·  Monitor backup job performance and backup infrastructure
·  Support Backup and Recovery software platforms (TSM, NBU, VSR and other legacy platforms)
·  Support service provisioning activities, including: Service starts, stops, suspends, etc.
·  Working with Netcool alerts (associating to tickets, creating new tickets, clearing false alerts)
·  Working with mediation billing system in reference to service requests
·  Perform customer initiated Restore requests
·  Works with tickets dispatched by Shift Leader /Manager
·  Ensure SLA/SLO's are met
·  Pro-actively solve issues with backups and restores
·  Provisioning standard service requests on every supported platform
·  Performing peer reviews for provisioning
·  Taking part in calls with partners/customers regarding technical issues or requests
·  Taking part in calls with partners regarding provisioning service requests for particular customers
·  Configuring policies/groups for backups basing on service requests
·  Adding/removing hosts from policies/groups basing on service requests
·  Filling and updating Shift Report.
·  Investigating and resolving incident tickets.
·  Addressing e-mails from the shared Tier 1 Mailbox
·  Performing Restore and Backup on Demand requests
·  Working with Avaya phone management system
·  Documents work in work tracker document

GTS2020
Auto req ID

333308BR
Required Education

High School Diploma/GED
Role ( Job Role )

Technical Services Professional
State / Province

MISSOURI
Primary job category

Other
Company

(0147) International Business Machines Corporation
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Associate's Degree/College Diploma
City / Township / Village

Columbia
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Disk / Tape Storage Experience (EMC Data Domain, Storewize, TS3500, etc)
·  Veritas Netbackup (v7.x, v8.x)
·  TSM Spectrum Protect / TSM for Virtual Environments
·  Commvault
·  Written and Verbal Communication Skills

Country/Region

United States
Preferred Technical and Professional Experience

·  2-5 years Linux / Unix Experience
·  2-5 years Microsoft Server Experienced
·  Basic Networking Knowledge
·  Veeam
·  Tivoli Netcool
Secondary Job Category

Unassigned
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.